In light of a few false punishments that happened in the past 3 to 4 weeks... I feel that this is happening too often and something needs to be done. This is especially so for staff members' mindset towards mistakes. Mistakes do happen and i am perfectly fine with that. Mistakes that happened because staff members counted the wrong number of letter spam for example, or mistaken someone's name (which is in caps) for caps. These are perfectly acceptable. However, mistakes any the staff member makes simply because he didn't read the staff doc properly... This is definitely not acceptable. This mistake can easily be prevented by making a short quiz when the staff member gets accepted. He has 24 hours to read the staff doc and do the quiz. Perhaps just random questions (like is saying 'ImHighUp is a lesbian horse' punishable? How long is the punishment, what happens if he appeals, what happens if he repeat the offence within the time frame of how many minutes). Make the staff member way more familiar with the rules. New staff members need to be more familiar with the rules before they start doing their job. Some players are more familiar with the rules than the staff themselves....... -.- What frustrates me the most is how non-chalant the staff are to their mistakes. I'm only referring to 3 or 4 helpers that have false warned me in the past few weeks by the way, which may or may not be extrapolated to the entire staff team. Nonetheless, this still reflects badly on the staff team. Mistakes happen, but mistakes are not normal, you all need to get that straight. After the mistake happened, some staff members immediately apologise and says how they are going to improve (be more meticulous or run through the rules a few more times). Others just say an unapologetic sorry and try to shake off the mistake that they made. And the best one yet, asks me to 'get over it' and stop 'being a baby' as it is 'only a false warn'. Exact words he said btw. Lol this just really shows how little staff cares about mistakes and enforcing the wrong rules towards the community. Very unprofessional. Perhaps you should standardise how to respond towards making a mistake as well. Just want to reiterate that mistakes are NOT normal and should NOT happen.